DELIVERY
Delivery is free on web order to Mainland UK only. If you order products for delivery outside Mainland UK you will be informed of the rate of delivery charges applicable and other delivery information when you place your order.
All of our deliveries are made between 9am-5pm Monday – Friday using a reliable carrier.
For deliveries outside of these time periods an additional charge applies. You will be notified of this additional charge before your order is accepted by us and you can confirm that you wish to proceed with your order.
We aim to deliver all orders within the time specified at time of ordering. Delivery dates cannot be 100% guaranteed, but we will do our utmost to ensure goods are delivered within the stated date or soon afterwards. Time is not of the essence of this agreement and we cannot accept liability for any delay which is either minor or beyond our reasonable control or caused by a failure to gain access to the delivery address on the agreed delivery date.
A signature is required for all parcel deliveries.
We will attempt to deliver your goods to the delivery address specified at time of ordering a maximum of three attempts. In the event that we are unsuccessful in delivering your order for reasons beyond our control, you will be notified and you will be required to provide an alternative delivery address for which an additional delivery charge will apply for return and redelivery of goods.

CANCEL YOUR CONTRACT
You cannot change or cancel your order if the goods you have ordered are manufactured, measured or custom made to your requirements or specifications, as these goods will not be resalable by us. The cancellation provisions in Regulation 10 of The Consumer Protection (Distance Selling) Regulations 2000 do not apply to this agreement.

CANCELLATION BY US
We have the right to cancel your order if we have insufficient stock to deliver the Goods you have ordered or one or more of the goods you have ordered were listed at an incorrect price due to a typographical error in the pricing information. If we do cancel your order we will notify you by email and will re-credit to your account any sum deducted by us from your debit or credit card or other as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

STOCK SHORTAGES
If the goods you ordered are unavailable we will notify you as soon as possible and suggest a suitable replacement.

PRODUCT DESCRIPTIONS
The product information and photographs contained within Our Web site are provided for illustrative purposes only and we cannot warrant that they are accurate. If you are in any doubt as to the precise nature of the product you wish to order, you are advised to order a free sample of the product where available. Please Note: - Whilst every effort is made to ensure blinds match swatches, dye batches from our manufacturers may vary slightly from time to time. We cannot guarantee an exact match even on our samples unless paint finished, as wood is a natural material and does vary slightly in grain and shade although we are very accurate with our stains.

DEFECTIVE GOODS
For any goods that have been damaged in shipment or were made incorrectly, you must notify Libra Shutters within 48 hours of the date that the merchandise is delivered to you. Claims outside the 48 hours period cannot be accepted.
We cannot accept the return of the Goods by reason of the measurements given being incorrect. You are advised to read the measurement guide for guidance on how to take the required measurements accurately.
Whilst every attempt will be made by Libra Shutters to ensure that the Goods sold match in every respect any sample or description shown or given or sent to you, any minor or immaterial variation or change in colour pattern between the sample or description and the Goods delivered shall not entitle you to reject the Goods nor claim any compensation for such variation or change. We reserve the right to substitute goods of equivalent price and quality for the goods ordered.

USE OF CARDS
By placing an order you authorise Libra Shutters at its discretion to carry out a credit reference or other enquiry upon your financial status as Libra Shutters thinks fit and you agree to provide such written authorisation as may be required for purposes of such enquiry and in the absence of such authorisation we will be unable to process your order.

REPRESENTATIONS
No statement, description, or recommendation contained in any catalogue, price list, advertisement, communication, Web site pages or by any agent or employee of Libra Shutters shall be interpreted so as to enlarge, vary or override in any way any of these terms or conditions.

INVALIDITY
If any part of these terms and conditions is unenforceable including any provision in which we exclude our liability to you the enforceability of any other part of these conditions will not be affected.

PRIVACY
You acknowledge and agree to be bound by the terms of our privacy policy.

THIRD PARTIES RIGHTS
Except for Our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contacts (Right of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart form that Act.

GOVERNING LAW
This contract is subject to English law and the exclusive jurisdiction of the English courts.
Libra Shutters Limited registered at 622 Holderness Road, Hull, HU9 3EZ